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Privacy Policy

The purpose of this privacy policy is to inform visitors of the 'SoulOne.am' website about the data they provide, as well as its processing and storage policies.

    Personal Data Protection
    In accordance with the RA Law 'On Protection of Personal Data,' the following information or personal data may be lawfully collected and stored:
  1. To ensure the fulfillment of orders placed on the platform and to establish contact with customers, personal data is collected in the following cases:
    • 1.1 When registering on the website:
      • Customer's name and/or surname (as per the customer's preference),
      • Customer's phone number and email address,
      • Customer's address.
    • 1.2 In case of placing an order by phone:
      • Customer's name and/or surname,
      • Customer's phone number,
      • The address where the order should be delivered,
    • 1.3 In case of placing an order via the Website:
      • Customer's phone number,
      • Customer's IP address,
      • The address where the order should be delivered,
      • Information about the payment method, if payment is made online.
  2. The customer's personal data is collected through the following means:
    • When the customer directly visits the company's website (in this case, the information is stored in the "Cookies" section).
    • When the customer places an order using the methods specified above.

    When the customer fills out the above applications or provides data by phone, it is considered that they have given their consent to process their personal data. The consent given by the customer serves as the legal basis for the company's processing of their data. Personal data remains available to the company from the moment the customer submits the applications until the subscription is terminated.

    Data collection from IP addresses and storage in the "Cookies" section begins automatically when the customer visits the website.

    From the moment the customer submits a request to unsubscribe, their personal data will be removed from the subscriber list.

  3. Information and personal data provided by customers may also be used for the following purposes:
    • To improve the quality of service and enhance the website,
    • To manage orders or reservations,
    • To organize marketing campaigns, including those carried out by the company in collaboration with its partners.

    Personal data may not be used for purposes other than those listed above.

  4. Transfer of personal data to third parties
    The company hereby confirms that it does not sell or transfer the customer's personal data to other parties. The customer's address and phone number are provided only to the courier to contact the customer when delivering the order. The courier is also required to keep the customer's data confidential and use it solely for the purpose of fulfilling the order.

    Exceptions include cases defined by the legislation of the Republic of Armenia, as well as parties directly involved in any process under these terms, such as banks, accounting firms, and legal service providers. These parties are not considered third parties, provided they comply with the data processing rules and maintain confidentiality, just like the company's employees.

    The persons specified in this clause are required to delete the customer's personal data after fulfilling the purpose for which it was provided. However, non-personal information about the customer may be shared with other parties for marketing, advertising, or other purposes.